Critical Spare Parts Crisis for a Rough Terrain Crane in Saudi Arabia
📍 Industry: Oil & Gas
🛠️ Equipment Type: Link-Belt Rough Terrain Crane
🌍 Region: Saudi Arabia
🚚 Service: Spare Parts Sourcing & Emergency Delivery
The Challenge: Equipment Breakdown in a High-Stakes Environment
In the heart of Saudi Arabia’s oil and gas corridor, a client’s operations came to a standstill when a Link-Belt Rough Terrain Crane experienced a critical failure.
This wasn’t just any routine downtime — the crane was working on a high-priority emergency infrastructure project, where delays would lead to costly project penalties and lost production hours.
The issue? A rare component had failed, and the part was nowhere to be found across the GCC region.
The client’s maintenance and procurement team contacted multiple suppliers across the Middle East — from Dammam to Dubai — but hit a dead end.
🔍 The Client’s Call to Mikas
With pressure mounting and no resolution in sight, the client contacted Mikas, known for its global parts sourcing capability and response-driven field support.
Within minutes of receiving the call, the Mikas Spare Parts Division initiated a rapid assessment:
- Verified the crane model and required part SKU
- Cross-referenced against global databases
- Activated outreach to international suppliers — including North America
🌎 Global Network in Action: Sourcing from the U.S.
Thanks to Mikas’ longstanding relationship with suppliers in the U.S., the rare Link-Belt component was located with a certified partner.
Because Link-Belt is a U.S.-based manufacturer, very few parts reach Middle Eastern stockists, making this direct U.S. sourcing vital.
The part was quickly air-freighted from the U.S. to Mikas’ inspection center in Dubai, where our technical team conducted quality checks and compatibility assessments.
🚗 Beyond Delivery: Field Deployment in Saudi Arabia
Rather than leaving delivery to a logistics vendor, a Mikas staff member personally transported the part from Sharjah to Saudi Arabia, ensuring full control and minimal delay.
Once on-site, the Mikas representative:
- Hand-delivered the critical component
- Supported the client’s engineering team during installation
- Verified successful restoration of crane operations
Within 48 hours, the crane was back in operation — preventing extended project delays and protecting millions in potential losses
💡 Key Takeaways
- Global Reach, Local Commitment: Mikas isn’t just a parts supplier — we are your crisis-response partner.
- Speed + Accuracy: From U.S. sourcing to on-ground handover in KSA — all within an actionable timeline.
- Hands-On Support: We don’t just ship parts. We stand beside our clients when it matters most.
🗣️ Client Impact
🔚 Conclusion
This case reflects what Mikas stands for: proactive support, global reach, and commitment beyond logistics. For industries where every hour counts, Mikas brings not just parts — but peace of mind.
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