Case Study: How MIKAS Helped a Logistics Firm Save Their Warehouse Audit in 72 Hours
Rashid
Er. Rashid is a seasoned Equipment Operations Manager with over 12 years of experience in heavy machinery logistics, resale, and fleet optimization across the Middle East and Africa. Having worked with leading construction and rental firms, he specializes in evaluating equipment value, procurement strategy, and resale planning. At Mikas, he shares industry insights to help contractors and asset owners make smarter machinery decisions.
Table of Contents
Location: Sharjah, UAE
Client Type: Warehouse & Distribution Facility
Equipment Involved: Electric Scissor Lift (Critical for High-Rack Inspections)
Response Time: < 72 Hours
The Challenge: Breakdown Right Before a High-Stakes Audit
It was a tense Thursday morning for the facilities manager of a major logistics company in Sharjah.
Their electric scissor lift — essential for performing elevated rack inspections — broke down unexpectedly, just two days before a governmental warehouse safety audit.
Worse still? The malfunction was due to a rare hydraulic control module failure — and after calling several suppliers and local workshops, they were told the part would take up to 10–15 days to source.
With less than 48 hours before the audit, and no spare equipment in-house, the operations team faced the real threat of audit failure — risking not only fines but reputational loss with key clients.
The MIKAS Solution: Global Reach, Local Speed
That’s when the client was referred to MIKAS AE by a previous buyer in the construction sector.
Within 30 minutes of the initial call, the MIKAS technical team reviewed the equipment’s service details, identified the exact part code, and leveraged their network of global spare part suppliers — specifically one in Belgium who had the hydraulic module in stock.
Here’s what happened next:
✅ MIKAS arranged immediate air freight dispatch through their logistics partner
✅ The part landed in Dubai in under 48 hours
✅ A technician from MIKAS coordinated with the client’s in-house team for same-day installation
✅ The lift was back in operation the night before the audit
The Outcome: A Passed Audit & A Saved Reputation
The client passed the audit with zero remarks, and the inspectors even praised the maintenance team for their readiness and record-keeping.
More importantly, the facilities manager was able to report back to stakeholders that they resolved a critical technical failure under pressure — without added costs or production downtime.
Why MIKAS Made the Difference
- Global Spare Part Access – Trusted suppliers in Europe, Asia, and U.S.
- No Broker Delays – Direct-to-client support, no middlemen
- Technical Understanding – MIKAS team knows the machines inside-out
- Rapid Dispatch Logistics – Partnerships with freight operators for critical shipments
- B2B-Focused Support – They don’t just sell parts — they solve problems
Client Feedback:
Final Takeaway
This case isn’t just about a hydraulic part — it’s about trust, urgency, and partnership.
When your operations depend on uptime and compliance, MIKAS doesn’t just supply equipment — they protect your workflow.
